Privacy Policy
Last Updated: September 2025
1) INTRODUCTION
Grun Plumbing and Heating (“we,” “our,” “us”) operates the website and provides plumbing and heating services. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, request quotes or services, contact us, or otherwise interact with us.
2) INFORMATION WE COLLECT
We may collect the following categories of personal information:
– Identifying information you provide directly: name, email address, postal address, phone number, company name (if applicable), and any details about your service request or project.
– Service and account information: information about the services you request, quotes, appointment dates, service history, and communications with us.
– Payment and billing information: when you pay for services, we use third-party payment processors. We do not store or have access to full payment card data on our systems unless required for tax or accounting purposes.
– Technical data automatically collected: device type, IP address, browser type, referral source, pages viewed, time and date of visits, and other diagnostic data from your device and our site.
– Communications data: records of your correspondence with us (including notes from phone calls or emails).
– Marketing preferences: information about your preferences and whether you have consented to receive marketing communications.
3) HOW WE COLLECT INFORMATION
– Direct interactions: you provide information when you contact us, request a quote, book a service, subscribe to newsletters, or fill out forms on our site.
– Automated technologies: as you navigate our site, we may collect usage data through cookies and similar technologies.
– Third parties and publicly available sources: we may obtain information from service providers, business partners, or publicly available sources to support our services.
4) HOW WE USE INFORMATION
We use your information to:
– Deliver and manage our services (quotes, scheduling, service delivery, invoicing).
– Communicate with you about your requests, appointments, and service updates.
– Improve our website, products, and services (e.g., analysing site usage, troubleshooting).
– Personalise your experience and send you relevant information, including marketing communications where you have consented.
– Detect, prevent, and respond to security incidents, fraud, or misuse.
– Comply with legal obligations and resolve disputes.
5) LEGAL BASES FOR PROCESSING (GDPR)
– Performance of a contract: to provide services you request.
– Legitimate interests: for site improvements, security, and direct communications (where not outweighed by your rights).
– Consent: for certain marketing communications (where you have opted in).
– Compliance with a legal obligation: for record-keeping and reporting as required by law.
6) SHARING OF INFORMATION
We may share your information with:
– Service providers and contractors who help us operate our business (e.g., payment processors, CRM systems, email service providers, scheduling tools). These processors are contractually prohibited from using your information for other purposes.
– Legal and regulatory authorities as required by law or to protect our rights and safety.
– Business transfers and transactions: if we engage in a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
– Aggregated or de-identified information: we may share non-identifiable information publicly or with partners.
We do not sell your personal data to third parties. If this policy changes, we will update you as required by applicable law.
7) COOKIES AND TRACKING TECHNOLOGIES
– We use cookies and similar technologies to optimise your experience, analyse site usage, and support security and fraud prevention.
– Types of cookies we may use: essential cookies (necessary for site operation), performance/analytics cookies (e.g., Google Analytics or similar), and marketing cookies (for advertising and newsletters, if you opt in).
– Your choices: you can manage cookie preferences through our cookie banner or browser settings. Blocking certain cookies may affect website functionality.
8) ANALYTICS AND THIRD-PARTY SERVICES
We use third-party tools to analyse site usage and improve our services (e.g., analytics providers). These third parties may set cookies and collect data about your activity on our site. Their use of your information is governed by their own privacy policies.
9) DATA RETENTION
We retain personal information only for as long as needed to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10) DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, alteration, and destruction. This includes encryption in transit, access controls, secure storage, and ongoing security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.
11) YOUR RIGHTS AND CHOICES
– Access: the right to access your personal data.
– Correction: the right to correct inaccurate or incomplete data.
– Deletion: the right to delete your data in certain circumstances.
– Restriction: the right to restrict processing under certain conditions.
– Portability: the right to obtain a copy of your data in a structured, commonly used format.
– Objection: the right to object to processing, including for direct marketing.
– Withdraw consent: if processing is based on consent, you may withdraw it at any time.
– Right to opt-out of marketing communications: you can unsubscribe from marketing emails at any time.
To exercise any of these rights, contact us at grunplumb@gmail.com or use any designated privacy portal or form on our site. We may verify your identity before fulfilling certain requests.
12) MARKETING COMMUNICATIONS
With your consent or where permitted by law, we may send you promotional and informational communications. You may opt out at any time by using the unsubscribe link in emails or by contacting us. Even if you opt out of marketing, we may still need to send you transactional or operational messages.
13) YOUR CHOICES AND CONTROL
– Manage cookies in your browser or through our cookie banner.
– Update or correct your personal information by contacting us.
– Opt-out of marketing communications.
– Withdraw consent where applicable.
14) DO NOT TRACK
Our website does not respond to Do Not Track signals, and we do not have an established mechanism for recognising or honouring Do Not Track requests at this time. You can adjust your browser settings to limit tracking cookies.
15) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (e.g., via email or a prominent notice on our site) Continued use of our services after such changes constitutes your acceptance of the revised policy.
16) HOW TO CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:
– Email: grunplumb@gmail.com
– Phone: 07864 094041